FAQs

How can I order?

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order number and summary to your email as well as on your provided phone number. Order summary will also be stored to your account as well.

Why should I buy online?

By ordering online you will get better prices, faster delivery and hassle free return and exchange support. This could be a huge time saver.

What payment methods can I use?

Currently we provide COD (Cash on Delivery) as our primary payment method. Bank Transfer and Card Payment options may also be available.

What are the delivery charges?

Free delivery on orders worth PKR 3,500 and above. A standard shipping fee of PKR 200 applies to orders below PKR 3,500.

What is the Delivery time?

For Lahore: 24 Hours. For other cities: 2-5 Working Days.

Can I cancel my order?

If you want to cancel your order, please contact our helpline number's

How do I know if my product is eligible for an exchange and/or replacement?

Please visit the Returns & Exchanges page for further details.

How long do I have to initiate my request for a refund or replacement?

You can initiate your request for a refund or replacement within 14 days of delivery. You must have proof of purchase and the condition of the product should not be opened or used.